Are there any deposits or start-up fees?
For residential accounts, we generally do not require a deposit. Commercial customers are requested to provide financial information, which is used to determine whether or not a deposit will be assessed. If all services at an address are in service, there is no connection or start-up fee. Fees may apply, however, if it's necessary for field personnel to turn on one or more services at an address. If my payment is made after the due date, is there a late fee?
We do not currently charge a fee for payments received after the due date. However, we do have separate trip and reconnect charges. A $30 reconnect fee is charged after disconnection due to nonpayment - add an additional $10 if reconnection by a Springs Utilities employee is required after hours. Also, a $20 fee is assessed for Springs Utilities personnel to disconnect services for nonpayment, even if a customer chooses to make an on-the-spot payment in order to keep services on. Where can I make my payment?
There is a walk-in lobby, drive-up facility and after-hours drop box located at our Customer Service Center at 111 S. Cascade Avenue (downtown at the corner of Colorado Ave. and Cascade Ave.). You can also deposit your payment in one of our payment drop boxes around Colorado Springs or online with the Pay Your Bill link at the top of the page. What are your hours of operation?
The walk-in lobby located at our Customer Service Center at 111 S. Cascade Ave. is open 8 a.m. to 5 p.m., Monday through Friday. The drive-through facility located on the east side of the building is open from 7 a.m. to 7 p.m., Monday through Friday. You may call Customer Service at 448-4800 (toll free 800-238-5434) from 7 a.m. to 7 p.m. Monday through Friday. Am I able to have my payment transferred automatically from my bank account?
Yes. Springs Utilities offers a program called Electronic Funds Transfer (EFT) . Please call 448-4800 for forms and information. Do you have a level-payment plan?
Yes. We offer a Budget Billing program which allows our customers to pay a set amount each month based on the average of the last 12 billing cycles. Please call 448-4800 for information. Can I pay my bill with my credit card?
Yes. Credit card, debit card and electronic check payments can be made over the telephone by calling Springs Utilities at 448-4800 or Western Union direct at 1-866-611-2261 or online - look for the Pay Your Bill link at the top of the page. Credit card, debit card and electronic check payment services are offered through Western Union® Speedpay® and include a convenience fee from Western Union on your credit card or bank statement. - The residential customer convenience fee is $2.95 for payment amounts up to $500.
- The business customer convenience fee is $5.95 for payment amounts up to $1,000.
- The convenience fee is paid per utility account per payment.
Who do I contact to start or stop utility service?
Please call 448-4800 or 800-238-5434. | 
